Warranty Info

Duncan Custom Gutter & Copper Craft, Inc. (“Company”) warrants to the original purchaser (“Customer”) that the installation of gutters and downspouts (the “Work”) will be free from defects in workmanship for five (5) years from the date of installation, provided the Work is used and maintained according to the Company’s care instructions.

 

Materials

Materials such as coil, hangers, fasteners, and accessories are covered by their manufacturer’s warranty. For material defects, the Customer should contact the manufacturer (typically Senox Corporation) and follow the manufacturer’s terms and procedures. The Company may assist with documentation upon request.

 

What This Warranty Covers

If a defect in workmanship arises during the warranty period, the Company will repair or replace the affected portion of the Work. Any repair or replacement will be warranted for the remainder of the original warranty term.

 

What This Warranty Does Not Cover

This warranty does not cover:

    • Normal wear and tear or cosmetic changes over time, including fading or discoloration.

    • Damage or issues caused by lack of routine cleaning or maintenance, debris buildup, or clogged gutters and downspouts.

    • Damage from storms or acts of nature, including wind, hail, hurricanes, and lightning.

    • Damage from building movement, settling, foundation or roof defects, or water volume that exceeds gutter capacity.

    • Damage from misuse, neglect, impact, ladders or tools placed against gutters, pressure washing, chemicals, or paint overspray.

    • Any alteration, repair, or addition to the gutter system performed by anyone other than the Company without prior written authorization. Such work voids this warranty.

 

Customer Responsibilities

Regular cleaning and inspection are required. Frequency depends on site conditions such as overhanging trees. Keep gutters and downspouts free of debris, and contact the Company for service if needed.

 

Service Visits, Fees, and Non-Warranty Findings

If, after inspection, the Company determines that the reported issue is the result of the Customer or any other person or company performing work on or to the system, or the issue otherwise falls outside of this warranty, a $75 trip/diagnostic charge will be assessed.

If repairs are requested in these circumstances, the Company will provide a written service estimate and will proceed only upon Customer approval. Standard service rates apply.

 

How to Make a Claim

To request service under this warranty:

1. Notify the Company promptly within the warranty period.

2. Provide your name, property address, installation date if known, and a description of the issue.

3. Allow the Company to inspect the Work. If the issue is covered, the Company will schedule a repair or replacement. If the issue is not covered, the trip/diagnostic charge and service-estimate process described above will apply.

Contact: Duncan Custom Gutter & Copper Craft, Inc. • (850) 455-7246

 

Limitations

This warranty is non-transferable and applies only to the original purchaser at the original installation address. It is the sole and exclusive warranty provided by the Company and is in lieu of all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, to the fullest extent permitted by law. The Company is not liable for incidental, special, or consequential damages arising from the use or inability to use the Work. Some states do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so these limitations may not apply. The Customer may have other rights that vary by state.